Policies
GENERAL INFO & CANCELLATIONS
Call 207-236-6060 between 8 a.m. and 8 p.m. (Eastern Standard Time) and we will be happy to take your reservation. Or, if you prefer, use our safe and secure online reservation system anytime. A one-night deposit is required to finalize your reservation. We accept Visa or MasterCard credit cards for your deposit.
NOTE: In an effort to enhance our contactless experience, the remaining balance will now be taken at the time of check-in. We accept Mastercard, VISA or cash.
- If you cancel your reservation more than two weeks prior to arrival, you will receive your first night’s deposit back minus a $20 credit card processing fee. If you cancel within two weeks of arrival, we will retain your deposit.
- If you depart earlier than your scheduled multi-night stay, you will be charged for the full amount of your stay.
- Traveler’s insurance is highly recommended to protect against any loss due to an unforeseen cancellation.
- Please keep a face covering/mask on hand. If and when Covid-19 infection rates increase, the wearing of face covering/masks will be required in all public, enclosed spaces of the inn. If this is the case, a notification will be posted on the front and side doors of the inn.
- These are challenging times for us all. Please be kind and respectful to others.
IMPORTANT: Willful disregard for these guidelines and inn policies will result in an early departure. No exceptions.
- If you are sick, please stay home. You can always reschedule your stay. Please see our updated COVID-19 Related Cancellation Policy below.
NO SHOWS
Reservations that are not canceled prior to the arrival date will be treated as a no show. No shows will be charged for the total amount of their stay on the credit card we have on file. There will be no exceptions.
PROPERTY DAMAGE
Minor mishaps happen. However, willful or damages due to negligence done to the inn as a whole, to the rooms or property within those spaces will not be tolerated and will be subject to a monetary damage assessment and will result in an early guest departure. This amount will be charged to the credit card on file.
We ask that you please be respectful of our home and its contents including towels, robes, bedding, furnishings, glassware, etc.
PLEASE NOTE: Bikes are not allowed in rooms. No exceptions. Let us know prior to arrival and we can help you make storage arrangements.
CANCELLATION POLICY
- Again, if you are not feeling well before arrival, please do not come.
- If we are notified more than two weeks prior to your arrival, you will be entitled to the refund of your deposit minus the $20 credit card processing fee.
- The $20 cancellation fee will be charged by room, not by reservation. (Ex. If the guest has reserved three rooms on one reservation, if that reservation is canceled, the guest will be charged a $60 cancellation fee to cover the three rooms.)
- If we are notified less than two weeks prior to your arrival, we will retain the deposit. We highly advise traveler’s insurance to cover you for any financial loss due to an unforeseen cancellation.
- If you leave earlier than your scheduled departure, you are responsible for the cost of the complete stay.
OCCUPANCY
Rates quoted are for rooms with single or double occupancy only. If an additional person (infant, child or adult) can be accommodated by either a roll-away bed or in a two-bedroom suite, there is a $35 charge per night per person. Well- behaved, supervised children are welcome in rooms that can accommodate more than two guests: Birch Retreat (up to three depending on the total number of guests) and Painted Lady (One) Only.
NOTE: If more guests arrive than originally agreed and paid for and if space is available in a room that allows for more than two guests, the innkeeper will charge the additional per person per night fee at check-in. If the rooms originally reserved cannot accommodate more than two guests and there is a party of three or more, (including children) alternative arrangements must be made, which could include the reserving of an additional room or finding alternative lodging elsewhere. If guest leaves, we will still retain the first night’s deposit.
Extended Stay Deposit Policy
For stays exceeding 10 nights or more, guests are required to pay 50% down at the time of booking. The remaining amount will be charged upon arrival.
Other important information:
- Check in time is 3 – 6 p.m. Arrangements can be made for later arrivals. If you anticipate being late, please call ahead so that alternative check-in arrangements may be made in advance.
- Check out is by 11 a.m. (Sorry, no late checks)
- We serve a two-course breakfast each morning. Breakfast is served between 8 – 9:30 a.m. Special dietary needs are not an issue for us as long as we know in advance. We will ask one final time at check-in. If we are not made aware at that point and if those dietary supplies are not on hand, your dietary need may not be accommodated.
- FREE off-street parking is available to our guests. One car per guest room.
- FREE Wi-Fi is available throughout the property.
- Our property is completely non-smoking for the health and safety of all our guests and staff. This includes no vaping. There will be a cleaning fee starting at $250 if there is a violation.
PET POLICY
Pets and Emotional Support dogs are not allowed at Blackberry Inn.
Emotional Support dogs are not considered Service Dogs.
Service Dogs specifically trained to perform work for a person with a mental or physical disability are allowed.
The Service Dog must have a vest, certification and be under the owner’s control at all times.
The Birch Retreat Room is the only room reserved for Service Dogs. (No exceptions and subject to availability)
Contact us directly at 207-236-6060 to discuss your reservation.
Note: If the guest arrives with a Service Dog without prior notification and the Birch Retreat Room is not available, we will not be able to accommodate the reservation.
If the room is available, the guest will be moved to that room and if there is a cost difference, the guest will be responsible for the additional cost.
To ensure room availability, please contact us directly with your reservation request.
LOST / NOT RETURNED ROOM KEYS
Each room key is customized. If the key is not left behind at checkout, we will reach out to you. If the key is not returned, you will be charged a $10 lost key fee and this amount will be charged to the guest’s credit card on file.